Issues logging in
Your users have a unique user login and password. Given that it’s possible to forget account credentials, or otherwise get locked out, here are some tips to help your users regain access to your account.
To correct this, have them try:
- Clearing their cache – depending on which browser they choose to use (Chrome, Safari, Firefox etc.), clearing the browsing history can alleviate many login issues.
- Logging in from another browser – sometimes browsers don’t want to cooperate, try logging in from a different one (Chrome, Safari, Firefox etc.) to see if it’s something browser specific.
- Resetting their password – To reset your password, they can go to the Login page and click the ‘Forgot Password?’ link.
If all else fails, please contact our team.
Questions or suggestions? Contact: email@example.com
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